Your terms and conditions of use
Article 1: Fields of Application and Modification of the General Conditions
These general conditions of sale apply to all orders placed on the website www.serveur-occasion.com. The fact we placing an order on the part of the buyer, the full and unconditional acceptance to our terms of sale.
No particular condition can, except written by us formal acceptance prevail against our terms of sales.
The fact that we do not prévalions at any time whatsoever, of any of these terms and conditions, can be interpreted as a waiver to take advantage later of any of those conditions.
SERVEUR-OCCASION.COM reserves the right to adapt or modify at any time these terms and conditions. If modified, it will be applied to each order the general sales conditions in force at the date of order.
Article 2: Availability of products
Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks and except prior sale.
Upon receipt of your order, we check the availability (or) product (s) command (s). In case of unavailability, we are committed within 3 days of confirmation of the order is to deliver the ordered product or to offer a similar product at a similar price, or you pay by check the amount of the product.
If out of stock on one of the products of your order:
We note the mail and with your permission we will ship the rest of your order.
Article 3: Validation controls and electronic signature (Act of 13 March 2000 on electronic signature)
Any order signed by the consumer "click" is an irrevocable acceptance which can be challenged only within the limits provided in these terms and conditions. The "click" associated with the authentication and non-repudiation and protection of the integrity of messages is an electronic signature. This electronic signature has value between the parties as a handwritten signature.
Orders paid other than by an online payment are not binding unless the order is accepted by our company and the total of the order.
Article 4: Price
SERVEUR-OCCASION.COM reserves the right to change prices at any time but is committed to applying the current rates that were displayed at the time of your order.
Article 5: Payment and Security
Payment terms
You can make the payment:
by credit card :
Payment is on the bank server secure our partner This implies that no banking information concerning you is transmitted via the site SERVEUR-OCCASION.COM. Payment by credit card is perfectly secure; Your order will be recorded and confirmed upon acceptance of payment by the bank.
by check:
Your order is reserved for 7 days. Beyond this period, without receiving your check will be canceled.
The order will be processed upon receipt of your check and after validation.
Pa Paypal
Your order will be shipped soon when the PAYPAL system confirms that your payment has been registered.
By credit card by phone
Your order will be shipped soon when the regulation has been made by phone on our payment terminal with credit card
title retention clause
The products remain the property of SERVEUR-OCCASION.COM until full payment of the order by SERVEUR-OCCASION.COM.
Payment Default
SERVEUR-OCCASION.COM reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being 'administration.
Article 6: Delivery and delivery in France
6.1 - Terms
Overview
The products are delivered to the shipping address you provided during the order process. Shipping fees are calculated based on the weight of the products ordered and the destination directly from serveur-occasion.com.
Delivery times are only indicative and may not give rise, on the part of the buyer, or the cancellation of the order nor a damage control - interest in case of delay due to any event.
The order is executed at the latest within 15 working days of the date when the customer order was finally validated (received payment means and order verification procedure performed).
6.2 - Shipping Times
All the announced times are calculated in working days.
The times indicated are average times and correspond to the time of treatment, preparation and shipping of your order (output warehouse). They run from the validation of the order.
At this time, add the delivery carrier TNT or Geodis.
Exceeding the shipping time may result in a cancellation of the order as soon as the order is not shipped from our warehouse To do this, simply contact our Customer Service. We will refund by check within 30 days.
6.3 - Delivery
The ordered product is delivered by the postal circuit or an independent conveyor, depending on the product ordered and SERVEUR-OCCASION.COM exclusive initiative, to the address on the order form. The choice of delivery method depends on the weight, volume and value of items.
Delivery to Delivery
You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery.
You must indicate on the delivery order and form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product). This verification is considered as made since the buyer, or a person authorized by it, signed the delivery note.
You will also need to report by mail the issues and confirm your reservations to the carrier no later than 3 working days from receipt of the item and send a copy of this letter to:
SERVEUR-OCCASION.COM
347 Rural path Lacrouts
40990 Saint Paul Les Dax
If the products need to be returned to us, they must be subject to a request RMA (see Article 9):
within 7 days of delivery for a retraction. Any claims made after this deadline will not be accepted
after customer demonstration and verification of the hidden defect
For withdrawal or if you have not received a good reference, the return of the product will be accepted for products in their original state (packaging, accessories, note).
If the time of delivery, the original packaging is damaged, torn open, you must check the condition of items. If they were damaged, you must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged).
Article 7: Responsibilities
SERVEUR-OCCASION.COM can not be held liable for breach of contract, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires. Regarding products purchased to meet the business needs, SERVEUR-OCCASION.COM not be liable for all damages because of this, business interruption, loss of profit, damage or expense that might arise.
The selection and purchase of a product or service are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of SERVEUR-OCCASION.COM, except in the case of a hidden defect found, non-conformity, defect or exercise the right of withdrawal envisaged under Article 8. in case of defect, you have the choice between canceling the order or keep the product against a price decrease.
In case of non delivery of an order or part of your order you to six months (from the date of departure from our warehouse) to show you. Beyond this deadline, we will not accept any claim.
Article 8: Right of withdrawal
Pursuant to Article L.121-20 and following of the consumer Consumer code has a period of 7 working days from the date of delivery of his order to return any item does not suit him and ask the exchange or refund without penalty, except for return shipping costs.
You have before you return your product, dispose of your goods return authorization number: No. RMA (see paragraph 9, return process). The product must be returned in perfect condition, in its undamaged original packaging. It must be accompanied with all its accessories (notes, cords, remote controls, warranties, etc ...).
Otherwise, you will lose your right of withdrawal and the product will be returned at your expense.
Return costs for withdrawal
back in case of withdrawal fees remain the customer. To track your package, thank you choose to make your return colissimo or by a suitable carrier based on weight and volume.
Terms of repayment
After receipt and acceptance of the return. We will refund by check within 30 days.
Article 9: Right of return
9.1 - Return Procedure
An application may be made directly by sending a fax to 05.58.35.48.13 or email to rma@serveur-occasion.com. Be sure to include a clear description of the problem facing the serial number or equipment and its name, to declare all your details (company if it owns the equipment) and attach your proof of purchase defective product. Send the product recommended with AR or colissimo as indicated by SERVEUR-OCCASION.COM once you have received the RMA number. Pack the product (preferably in its original packaging) and ship it prepaid. SERVEUR-OCCASION.COM will not be responsible for damage during transport. Sign well RMA number legibly on the package returned
You have a period of:
7 days in the event of withdrawal from the receipt of your package to send a fax or an email explaining your wish to return the product in its original packaging and in good condition (plastic packaging for DVDs).
7 days to report a non-compliance of your product.
Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused.
9.2 - Return costs
All return shipping costs are the customer. No refund can be requested by the client.
Article 10: Warranties, insurance and service on new equipment
If you purchased new equipment, it has a warranty. To qualify for the guarantee of the products it is imperative to keep the purchase invoice of the product.
The manufacturer's warranty is usually one year. Depending on the brand, it can be one year parts and / or labor. In case of failure during the initial warranty period, repairs will be provided free by the national network of centers, stations or technical agencies approved by the manufacturers.
The client prohibits internal technical work on the equipment possibly cause, this clause applies particularly to any third party, he was mandated by the client.
Interventions under the warranty shall not have the effect of extending the length thereof
Rules for the application of the manufacturer's warranty
Upon discovery of the fault on new material, you must contact the customer service brand of the offending product. It is essential that you describe at best the problem with your product.
Note that shipping fees incurred by you to send us your product are your responsibility.
WARNING ! : Only products justifying a proven failure will be accepted.
- Damage and faults caused by normal wear or by external accident (incorrect installation, faulty maintenance, abnormal use ...), or by a technical intervention of a third party are excluded from the guarantee.
- Any material being physically damaged is no longer under warranty (striped motherboards, processors grilled or damaged, broken fans ...)
We can not, under any circumstances, be liable for the loss or alteration or present programs on magnetic media or any other type of backup system when technical intervention, the products are under warranty or that they are not. It is recalled that it is the sole responsibility of the buyer to make regular backup of programs and data. Similarly, the warranty will not apply if the buyer is not current on its obligations to us, and that, whatever the cause.
Processing of your return
Once your product repaired, it will be forwarded.
If your covered product is not repairable or because of a declined quotation (if repair is too expensive compared to the price), available stocks, an identical or equivalent features will be offered .
Implied warranty
Pursuant to articles 1641 and following of the Civil Code, you also get the legal warranty against hidden defects. Only products justifying a hidden defect found will be back in that ground.
According to this article, the client declares that the product suffers from a latent defect must prove it. Thus, expertise must be requested by the client with an expert mandated to certify that this latent defect.
If the expertise confirms that there is indeed a hidden defect, the authentic document must be sent to our customer service as soon as possible. A receipt, a return agreement number and the procedure for returning your product will be provided by our customer service. The cost of returning your product at our expense. The acceptance of your return will be after finding the hidden defect by us. Once your return is accepted by us, your product will be refunded the purchase price.
Subject to defect found hidden costs of expert engaged by the customer will be reimbursed by us upon presentation of the bill for such costs.
Article 11: Warranties, insurance and service on new equipment not
11.1 - General
If you have purchased used equipment, it has a 3 month warranty parts and labor. To qualify for the guarantee of the products it is imperative to keep the purchase invoice of the product.
The warranty time is 3 months * from the current date on the invoice.
* Unless the customer has purchased an extended warranty. In this case see paragraph 11.2
The client prohibits internal technical work on the equipment possibly cause, this clause applies particularly to any third party, he was mandated by the client.
Interventions under the warranty shall not have the effect of extending the length thereof
Rules for the application of the manufacturer's warranty
Upon discovery of the fault on the used equipment, you should make a merchandise return request. This request must be made directly by sending a fax to 05 58 35 48 13 or by email rma@serveur-occasion.com. Be sure to include a clear description of the problem facing the serial number or equipment and its name, to declare all your details (company if it owns the equipment) and attach your proof of purchase defective product. Send the product recommended with AR or colissimo as indicated by SERVEUR-OCCASION.COM once you have received the RMA number. Pack the product (preferably in its original packaging) and ship it prepaid. SERVEUR-OCCASION.COM will not be responsible for damage during transport. Sign well RMA number legibly on the returned package.
Note that shipping fees incurred by you to send us your product are your responsibility.
Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused. You will need to perform a new merchandise return request.
WARNING ! : Only products justifying a proven failure will be accepted.
- Damage and faults caused by normal wear or by external accident (incorrect installation, faulty maintenance, abnormal use ...), or by a technical intervention of a third party are excluded from the guarantee.
- Any material being physically damaged is no longer under warranty (striped motherboards, processors grilled or damaged, broken fans ...)
We can not, under any circumstances, be liable for the loss or alteration of these programs on magnetic media or any other type of backup system during the operation of the failure or technical intervention that products are under warranty or they are not. It is recalled that it is the sole responsibility of the buyer to make regular backup of programs and data. Similarly, the warranty will not apply if the buyer is not current on its obligations to us, and that, whatever the cause.
Processing of your return
Once your product repaired, it will be forwarded.
If your covered product is not repairable or because of a declined quotation (if repair is too expensive compared to the price), available stocks, an identical or equivalent features will be offered .
Implied warranty
Pursuant to articles 1641 and following of the Civil Code, you also get the legal warranty against hidden defects. Only products justifying a hidden defect found will be back in that ground.
According to this article, the client declares that the product suffers from a latent defect must prove it. Thus, expertise must be requested by the client with an expert mandated to certify that this latent defect.
If the expertise confirms that there is indeed a hidden defect, the authentic document must be sent to our customer service as soon as possible. A receipt, a return agreement number and the procedure for returning your product will be provided by our customer service. The cost of returning your product at our expense. The acceptance of your return will be after finding the hidden defect by us. Once your return is accepted by us, your product will be refunded the purchase price.
Subject to defect found hidden costs of expert engaged by the customer will be reimbursed by us upon presentation of the bill for such costs.
11.2 1 year warranty extension
The warranty extension is valid only for the used equipment and extends the warranty on parts and labor for a total period of 1 year. 1 year warranty conditions are the same except the 6 months duration from 6 months to 1 year.
Article 12 Photographs - Specifications
Photographs of products and specifications are indicative only and are not contractual. Datasheets can be particularly incomplete.
Article 13: Provisions of the Law "computer and freedoms"
All data provided to SERVEUR-OCCASION.COM is intended for companies SERVEUR-OCCASION.COM .We are committed to never disclose them to third parties.
At any moment, "you have a right to access, modify, rectify and delete data concerning you (art 34 of the law" Computing and Liberties "of 6 January 1978).